Client support
Dashboard access, employee invites, location setup, punch issues, exports, device binding, and rollout help.
support@pheltix.comSales & demos
Pricing, demo requests, Starter/Pro questions, and customer onboarding.
sales@pheltix.comPrivacy requests
Data access, correction, deletion, retention, and privacy questions. Employee users should normally contact their employer first.
support@pheltix.comSecurity reports
Suspected vulnerabilities, unauthorized access, or security concerns. Avoid unnecessary employee personal data in reports.
support@pheltix.comWhat to include
- Organization name and location/site name.
- Your role: owner, admin, manager, or employee.
- The user email or employee number involved, if relevant.
- Screenshots, timestamps, and device model for mobile punch issues.
- Whether the issue affects one user, one site, or the whole organization.
Urgent production-impacting issues
For urgent production-impacting client issues, email support@pheltix.com with “URGENT” in the subject and include the organization name.